Shipping & FAQ
We ship our products to Australia via Australia Post with a flat rate of $9.95
Once order is received, we try our best to get it shipped within 24-48 hrs. Regular parcel normally takes between 2-10 working days. Once your order has been shipped, we cannot be sure how long your order is going to take to arrive.
**Please allow 1-2 week production time for all TILA Interiors play mat orders as they are made to order.**
*FREE SHIPPING WITH ORDERS OVER $99.95 AUSTRALIA ONLY*
We ship to NEW ZEALAND with a flat rate of $15. Max 2kg.
We are not liable for any damaged or lost parcels.
Please contact us at firstname.lastname@example.org for international orders.
Please be aware we do not accept returns for change of mind so please choose your product carefully. If you receive a faulty item please contact us at email@example.com within 5 days of receiving your goods.
After 14 days from receiving your goods, we do not accept returns, exchange or refund.
Please be mindful that some of our items we stock are mostly, if not fully handmade and some variations may occur with stitching, shape or colour.
WE ARE UNABLE TO DO REFUNDS FOR CHANGE OF MIND.